Vivienne Show Coat

General Return Guidelines
1. Return Period: You have 10 days from the date of delivery to receive store credit or exchange items purchased online. No refunds will be issued for these purchases.
2. Final Sale Items: Sale items are considered final sale and are not eligible for return, exchange or store credit.
3. Pop-Up Store Purchases: Purchases made at our pop-up locations are eligible for store credit or exchanges only. No refunds will be issued for these purchases.

Online Returns
- Eligibility: Online orders are eligible for store credit or exchange only within 10 days of receiving your order. Items must be unused, in the same condition that you received them, and in their original packaging.
- Process: To initiate a return or exchange, please contact our customer service team at contactequisite@gmail.com. They will provide you with instructions on how to return your item.
- Store Credit: Once we receive your item, we will inspect it and notify you of the status of your store credit. If your return is approved, we will initiate a store credit to your email address included on your original order. Please note that shipping costs are non-refundable.

In-Store Returns (Pop-Up Locations)
- Eligibility: Items purchased at our pop-up locations can be exchanged or returned for store credit within 5 days of purchase. The item must be unused, in the same condition that you received it, and in its original packaging.
- Process: Bring your item and the original receipt to any of our pop-up locations to process your exchange or store credit.

Additional Information
- Damaged Items: If you received a damaged or defective item, please contact us immediately at [customer service email/phone number] for assistance.
- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

If you have any questions about our return policy, please contact our customer service team at contactequisite@gmail.com.

Thank you for your understanding and for shopping with us!

• Hand wash or machine wash with like colors
• Do not bleach
• Do not tumble dry
• Low heat ironing if needed
• Dry clean optional

Orders will be fulfilled and shipped within 3-7 business days of the time of the order. 

Connect with our Chat Concierge or reach out through our Contact page — our customer care team is here and happy to assist you.