Returns and exchanges
Return Policy
Thank you for shopping with us! We strive to provide you with the best possible shopping experience. If you are not entirely satisfied with your purchase, we're here to help.
General Return Guidelines
- Return Period: You have 10 days from the date of delivery to receive store credit or exchange items purchased online. No refunds will be issued for these purchases.
- Final Sale Items: Sale items are considered final sale and are not eligible for return, exchange, or store credit.
- Pop-Up Store Purchases: Purchases made at our pop-up locations are eligible for store credit or exchanges only. No refunds will be issued for these purchases.
Online Returns
- Eligibility: Online orders are eligible for store credit or exchange only within 10 days of receiving your order. Items must be unused, in the same condition that you received them, and in their original packaging.
- Process: To initiate a return or exchange, please visit our Request a Return page. You will be guided step-by-step through the process and provided with instructions on how to return your item.
- Store Credit: Once we receive your item, we will inspect it and notify you of the status of your store credit. If your return is approved, we will issue store credit to the email address used on your original order. Please note that shipping costs are non-refundable.
In-Store Returns (Pop-Up Locations)
- Eligibility: Items purchased at our pop-up locations can be exchanged or returned for store credit within 5 days of purchase. The item must be unused, in the same condition that you received it, and in its original packaging.
- Process: Bring your item and the original receipt to any of our pop-up locations to process your exchange or store credit.
Additional Information
- Damaged Items: If you received a damaged or defective item, please visit our Request a Return page right away so we can assist you.
- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).